Frequently asked questions.
How the quotes work, what the fares include, and what happens when plans change. Search it or read straight down.
The short version.
The four answers most people are after, before the details.
Getting your itinerary in motion.
From a single quote request to coordinating a whole wedding party, tell us the trip and we take it from there.
Fill out the quote request form with your destinations, dates, number of passengers and preferred cabin. A fare specialist reviews it and comes back within 24 hours with options.
Yes. We coordinate travel for groups of any size, from corporate retreats to destination weddings, including seating, dietary requests and synchronised itineraries.
We focus on premium travel: Business Class, First Class and Premium Economy, across all major airlines.
Everything after you say yes.
A dedicated consultant, real help when plans change, and routing that accounts for your layovers.
A dedicated travel consultant learns your preferences, handles the bookings and supports you throughout the trip.
Yes. We request changes and cancellations with the airline for you, and we charge no service fee to do it. What is possible, and what the airline charges, is set by your ticket’s fare rules, which you receive before you approve the fare. Many business class fares are non-refundable or non-changeable. In medical cases, we submit the passenger’s medical documents to the airline; if it grants a waiver, we process the refund.
Yes. We build routings for complex itineraries around connection times, airport facilities and your comfort.
Transparent fees, real fares.
Any service fee is disclosed upfront, fares can come from sources beyond public search, and corporate accounts get their own terms.
Any service fee depends on the complexity of the itinerary and covers research, booking management and support. It is always shown in your quote before you commit to anything.
We can often find fares that are not available on public booking sites, through consolidator and airline relationships. Your quote shows the full price, so you can compare it with anything you find yourself.
Yes: customised pricing, consolidated billing and a dedicated account manager. Contact us to set one up.
Someone is always on.
Flight monitoring, round-the-clock availability, and a team that starts on the options as soon as something changes.
We keep an eye on our travellers’ flights. If the airline delays or cancels, it decides the options under its own rules — another flight, a credit or a refund — and we take you through them and request the one you choose.
We aim to answer every quote request within 24 hours, often much sooner. For existing bookings and urgent matters, support is available around the clock.
Yes. Whether it’s a late-night question or an emergency during your trip, you can reach us by phone or message.
Tap a card. Lose a myth.
Four things travellers tell us they believed before they asked.
Ask a fare specialist.
Give us the route and the dates. A specialist replies within 24 hours with the cabin priced, and answers whatever this page didn’t.
- No payment info
- Takes 60 seconds
- Real human reply within 24 hours